Answering service for contractors
Answering service for contractors: the bid request comes while you're on a ladder, so Victoria, our AI receptionist, answers and books the site walk.
Talk or type with Victoria. Your price in about 2 minutes.
Businesses we've built for
Yupaa Analytics
Majesty Auto Sales
Calls Victoria answers for you
- “We want to redo our kitchen. Can someone come out and give us a bid?”
- “We have plans for an ADU from our architect. Do you build those?”
- “Are you licensed? What's your license number?”
- “The crew didn't show up today. When are they coming back?”
More calls (4)Fewer calls
- “We had a leak and need the drywall and the floor redone.”
- “Do you pull the permits, or do we?”
- “I'm the inspector. I'll be at the Mesa job at 10 tomorrow.”
- “Can you add a bathroom to what you're already doing?”
Here's how a call goes
A typical call, then the summary you get when it ends.
What you get
- Customer
- Marisol Reyes
- Address
- 418 Calle Rosales, Santa Barbara
- Phone
- 805-555-0142
- Job
- Kitchen remodel: remove cabinets, new floor, move the sink to the window
- Details
- No plans or permit yet; wants to start in January
- Asked
- About price; told it comes from the bid after the site walk
- Booked
- Site walk, Thursday 5 pm
- Confirmation text sent to Marisol, in Spanish
Marisol spoke Spanish; your summary comes in English.
- Site walks on your calendar
- Current clients get answers
- The next step, not a guess at a price
- Victoria:
Buenas noches, tu negocio, habla Victoria. ¿En qué le ayudo?
Good evening, your business, this is Victoria. How can I help?
- Caller:
Queremos remodelar la cocina. Quitar los gabinetes, cambiar el piso y mover el fregadero a la ventana.
We want to remodel the kitchen. Take out the cabinets, change the floor and move the sink to the window.
- Victoria:
Con gusto. ¿Ya tienen planos o un permiso, y para cuándo les gustaría empezar?
Happy to help. Do you have plans or a permit yet, and when would you like to start?
- Caller:
No tenemos planos. Queremos empezar en enero. ¿Más o menos cuánto cuesta?
We don't have plans. We want to start in January. About how much does it cost?
- Victoria:
El precio sale del presupuesto que les dan después de ver la cocina, porque depende de lo que se mueva. Puedo agendar la visita. ¿Les queda el jueves a las 5 de la tarde?
The price comes from the bid you get after the kitchen is seen, because it depends on what gets moved. I can book the visit. Does Thursday at 5 pm work?
- Caller:
Sí. Soy Marisol Reyes, en 418 Calle Rosales, Santa Bárbara. Mi número es 805 555 0142.
Yes. I'm Marisol Reyes, at 418 Calle Rosales, Santa Barbara. My number is 805-555-0142.
- Victoria:
Listo: jueves a las 5 en 418 Calle Rosales. Le mando la confirmación por mensaje.
Done: Thursday at 5 at 418 Calle Rosales. I'll text you the confirmation.
An illustration of a typical call, not a real customer.
How it works
- 1
Take the free assessment
A few questions about how your business runs today.
- 2
Get your price
See it on screen before you commit to anything, and email it to yourself.
- 3
We set it up
One setup call with Nathaniel, in person in the Santa Barbara area or by phone or video.
Questions people ask
Don't see yours? Ask Victoria during the assessment, or call (805) 970-2936.
Will Victoria give callers a price for a remodel?
No. She explains that the price comes from your bid after the site walk, because it depends on what the job turns out to be, and books the walk. If you want her to say anything more, like your usual minimum job, you write that wording during setup.
Can she give callers our license number?
Yes. Your license number is part of setup, and she reads it to anyone who asks. In California, homeowners can check it themselves on the Contractors State License Board website, and she can tell them so.
What happens when a current client calls about their project?
She answers what you've told her she can share, like the crew's usual hours, takes everything else as a message, and sends anything urgent to your phone: water where it shouldn't be, a job site left open, an inspector who can't get in. You decide what counts as urgent.
Our Angi and Thumbtack leads go to other contractors too. Can Victoria reply first?
Yes. A homeowner asking for a remodel bid on Angi or Thumbtack hears from several contractors, and the first to answer usually gets the site walk. Victoria texts or calls each lead within seconds of the alert, books the walk and sends you the address. Yelp requests reach you the moment they land, so you can answer in Yelp first.
More questions (4)Fewer questions
Can a Spanish-speaking homeowner or crew lead talk to her?
Yes, start to finish in Spanish: the project, the address, the visit time or the message for you. When someone starts in English and switches partway through, she switches too. Your summary always arrives in English.
Will callers know it's an AI?
Yes, when they ask: she says she's an AI assistant for your company. She can't see the house, so she books the site walk and writes down what the caller describes: which rooms, what's changing and when they want to start.
What does setup take from me?
One setup call with Nathaniel Ross, our founder, in person in the Santa Barbara area or by phone elsewhere in the U.S. On it you go through the work you take and the work you don't, the towns you cover, your site-walk windows, what she can tell current clients, what counts as urgent and where those calls should ring. Your number stays the same, and you can call in and test Victoria before she answers a client.
We run jobs in Buildertrend or JobTread. Can she add site walks there?
Let us know which in the assessment; whether it connects gets tested during setup. In the meantime, every summary already lists the scope, the address and the start date, ready to paste into the job.
The details
In short
A homeowner who wants a kitchen bid calls three contractors and walks the house with whoever calls back first.
Victoria answers while you're on the job, asks what the project is, whether there are plans and when they want to start, and books the site walk on your calendar.
What gets in the way
Bid requests land while you're on a job.Clients mid-project call all day.Half the callers want a number on the phone.Spanish-speaking homeowners and crews.
Bid requests land while you're on a job
Homeowners call several contractors for the same remodel and book the site walk with the first one who calls back.
The call that rings out while you're on a ladder or with a client goes to someone else.
Clients mid-project call all day
Where's the crew, when does the tile arrive, can we change the vanity. Each call matters to someone already paying you, and each one pulls you off the job you're standing in.
Half the callers want a number on the phone
You can't price a remodel without seeing it, and a caller who can't get a straight answer about the next step calls the next contractor on the list.
Spanish-speaking homeowners and crews
In Santa Barbara County 33.9% of residents, and in Ventura County 30.1%, speak Spanish at home (U.S. Census Bureau, American Community Survey 2024).
A homeowner describing a sagging floor, or a crew lead calling about a delivery, gets the details right in their own language.
What we do about it
Site walks on your calendar.Current clients get answers.The next step, not a guess at a price.Bids out the same day.
Site walks on your calendar
Victoria asks what the project is, which rooms, whether there are plans or a permit yet, and when they hope to start, then books the site walk in the windows you set.
You get a text with the scope in the homeowner's words before you arrive.
Current clients get answers
She tells clients what you've told her she can share, takes change requests as messages, and sends the urgent ones (water where it shouldn't be, a job site left open) straight to your phone.
The next step, not a guess at a price
She never prices a remodel. She explains that the price comes from your bid after the site walk and gets the walk booked, so the caller leaves with a time instead of a maybe.
Bids out the same day
With estimates and proposals set up, the bid from the site walk, with each line laid out, can reach the homeowner the same day, and follow-ups go out until they say yes or no.
By Nathaniel Ross, founder · Updated
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