Answering service for immigration lawyers
Answering service for immigration lawyers: Victoria, our AI receptionist, takes intake 24/7 in Spanish or English and rings your urgent line for detentions.
Talk or type with Victoria. Your price in about 2 minutes.
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Calls Victoria answers for you
- “Detuvieron a mi esposo esta mañana. ¿Qué hacemos?”
- “I got a letter from USCIS and I don't understand it.”
- “Mi audiencia en la corte de inmigración es la próxima semana y no tengo abogado.”
- “Do you help with green cards through marriage?”
More calls (4)Fewer calls
- “Un notario me cobró por llenar mis papeles y ahora no sé qué pasó.”
- “What's the status of my case? I have my receipt number.”
- “Necesito renovar mi permiso de trabajo. ¿Cuánto cobran por la consulta?”
- “My cousin speaks Mixteco. Can someone help her?”
Here's how a call goes
A typical call, then the summary you get when it ends.
What you get
- Urgent
- Detention
- Client
- Luis Hernández, DOB 03/04/1988
- Detained
- Outside his home this morning
- Held at
- Unknown
- Caller
- His wife, in Spanish
- Callback
- The number she called from
- Put through to your on-call attorney
- Detentions and hearings rung through
- Intake in Spanish or English, as your firm writes it
- Honest about what she is
- Victoria:
Thanks for calling your firm, this is Victoria. How can I help? También hablo español.
- Caller:
En español, por favor. Esta mañana se llevaron a mi esposo, lo detuvo inmigración afuera de la casa.
In Spanish, please. This morning they took my husband, immigration detained him outside the house.
- Victoria:
Lo siento mucho. Voy a avisarle al abogado de guardia ahora mismo. ¿Cómo se llama su esposo y cuál es su fecha de nacimiento?
I'm very sorry. I'm going to alert the on-call attorney right now. What's your husband's name and date of birth?
- Caller:
Se llama Luis Hernández, nació el 4 de marzo de 1988. No sé a dónde lo llevaron.
His name is Luis Hernández, born March 4, 1988. I don't know where they took him.
- Victoria:
Gracias, con eso el abogado puede empezar. No puedo darle consejo legal, pero lo comunico ahora con el abogado de guardia. ¿Este es el mejor número para usted?
Thank you, the attorney can start with that. I can't give legal advice, but I'm connecting you now with the on-call attorney. Is this the best number for you?
- Caller:
Sí, este.
Yes, this one.
An illustration of a typical call, not a real customer.
How it works
- 1
Take the free assessment
A few questions about how your business runs today.
- 2
Get your price
See it on screen before you commit to anything, and email it to yourself.
- 3
We set it up
One setup call with Nathaniel, in person in the Santa Barbara area or by phone or video.
Questions people ask
Don't see yours? Ask Victoria during the assessment, or call (805) 970-2936.
What does an answering service for immigration lawyers cost?
Your price is set by your calls (extra calls are billed per call), with Spanish and after-hours calls included, for just calls or for texts, email, chat and DMs too. The free 2-minute assessment works out your price from your calls. If you're not happy in the first 30 days, we refund your first monthly payment.
Will Victoria give legal advice or say whether someone qualifies?
No. She doesn't say whether someone qualifies for anything, what their chances are or which forms to file, and she never promises a result. If a caller asks whether their receipt notice is good news or what a notice means, she says an attorney will review it with them and offers a consultation, asking them to bring the letter. You approve her script before she takes a single call.
How does she handle detention calls?
However your firm decides. Most firms put detentions and hearings in the next few days on the urgent list: Victoria takes the essentials, like the person's name, date of birth and where they're held if the family knows, and rings the number you choose. Calls that aren't urgent become consultations or callback requests.
Does she speak languages other than Spanish?
No. Victoria speaks English and Spanish. When a caller speaks another language, she takes their name, number and the language, so your team can call back with an interpreter. Many families call with a bilingual relative, and she can talk with them in Spanish or English.
More questions (4)Fewer questions
What about confidentiality?
Information from a prospective client is protected even if they never hire you (ABA Model Rule 1.18, and California's Rule 1.18). Calls often come from a relative, not the client, and immigration details are sensitive, so by default Victoria keeps summaries to what your intake needs, notes who called on whose behalf, and collects receipt numbers, A-numbers or immigration history only if your intake asks for them. Every call is logged in the CRM we set up for your firm. Your own ethics counsel decides what your firm needs.
Will callers know they're talking to an AI?
If a caller asks whether they're talking to a person, Victoria tells them she's the firm's AI assistant; she never claims otherwise. Families who have been burned by a notario should know who they're talking to, and anyone who wants a person can ask for a callback, which goes in the summary.
Can she send text messages to clients?
She texts the confirmation of a booked consultation to the person who called. Reminders and follow-ups by text go only to people who've agreed to get them, as federal rules on automated texts require (the TCPA).
Who sets this up?
Nathaniel Ross, the founder, sets it up himself. He's based in Santa Barbara and meets in person in the Santa Barbara area, or by phone or video anywhere else in the U.S. Bring your case types, the intake questions for each, consultation times, your urgent list and the number those calls should ring. You can call in and hear Victoria, in Spanish and English, before she answers a single family.
The details
In short
Answering service for immigration lawyers, built for the calls an immigration practice really gets: a wife whose husband was detained this morning, a family holding a notice they can't read, someone asking whether their receipt number means good news.
Victoria answers in Spanish or English, asks your intake questions, rings the number you choose for detentions and court dates that can't wait, and books everyone else a consultation.
What gets in the way
The most urgent calls come when the office is closed.Callers have been burned before.Status calls fill the day.Some callers speak neither English nor Spanish well.
The most urgent calls come when the office is closed
Detentions can happen early in the morning, and families call the first lawyer they can find.
A voicemail at 6 am can mean the family calls the next number on the list, and your attorney never hears about the case.
Callers have been burned before
Many families have heard of, or paid, a notario who promised help they couldn't give.
USCIS warns that in the U.S. a notario público can't give immigration legal advice; only an attorney or an accredited representative can (USCIS, Avoid Scams).
A caller who can't tell your firm from a notario's office needs a clear, honest first call.
Status calls fill the day
Clients waiting months on USCIS call to ask what's happening, sometimes every week.
Each call matters to them, and each one takes a paralegal away from the filing that would actually move a case.
Some callers speak neither English nor Spanish well
Families from Guatemala, Oaxaca and many other places may speak an Indigenous language first.
They still need a way to reach you and leave the right details for a callback with an interpreter.
What we do about it
Detentions and hearings rung through.Intake in Spanish or English, as your firm writes it.Honest about what she is.Other languages get a callback, not a dead end.
Detentions and hearings rung through
You decide what's urgent: a detention, a hearing in the next few days, a missed deadline.
Victoria takes the name, date of birth and where the person is held, if the family knows, and rings the number you choose instead of waiting for the morning.
Everything else is a consultation on your calendar.
Intake in Spanish or English, as your firm writes it
She asks the questions your firm writes for each case type, and collects receipt numbers or an A-number only when your intake asks for them.
Your attorney gets the summary in English or Spanish, your choice, whichever language the call was in.
Status calls become a callback request with the client's name, and the receipt number if your intake asks for it, for the right person on your team.
Honest about what she is
Victoria says she's the firm's AI assistant if anyone asks, gives no legal advice and makes no promises about a case.
She tells callers an attorney will review their situation, so nobody leaves the call thinking they talked to someone who can fill out their forms.
Other languages get a callback, not a dead end
Victoria speaks English and Spanish.
When a caller is more comfortable in another language, she takes their name, number and the language they speak, often with a relative's help, so your team can call back with an interpreter.
By Nathaniel Ross, founder · Updated
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