Business texting
Business texting with AI answers the texts customers send your business number right away, at any hour, and books the job.
Talk or type with Victoria, our AI receptionist. Your price in about 2 minutes.
- One text to all your past customers
- Replies roll in
- Booked without a single call
Businesses we've built for
Yupaa Analytics
Majesty Auto Sales
Here's how a text conversation goes
A customer texts your business: the questions, the booking, and the summary you get.
What you get
- Customer
- Marcus Bell
- Texted
- Saturday, 7:12 am
- Car
- 2016 Honda Civic
- Problem
- Squeaking brakes
- Told
- The front pads are priced after a quick inspection
- Booked
- Inspection, Monday 8:00 am
- Reminder scheduled
- Replies right away
- Answers real questions
- Books by text
- Customer:
Hi, my brakes are squeaking pretty bad. Do you do brake jobs? How much?
- Victoria:
Hi, this is Victoria with your business. Yes, we do brakes. The price depends on the car, so we confirm it after a quick inspection. What car is it?
- Customer:
2016 Honda Civic
- Victoria:
Thanks. We have Monday at 8 am or Tuesday at 10:30 am open for the inspection. Does either work?
- Customer:
Monday at 8
- Victoria:
Who's the appointment for?
- Customer:
Marcus Bell
- Victoria:
You're booked, Marcus: Monday at 8 am for a brake inspection on your 2016 Civic. You'll get a reminder on Sunday.
An illustration of a typical text thread, not a real customer.
How it works
- 1
Take the free assessment
A few questions about how your business runs today.
- 2
Get your price
See it on screen before you commit to anything, and email it to yourself.
- 3
We set it up
One setup call with Nathaniel, in person in the Santa Barbara area or by phone or video.
Questions people ask
Don't see yours? Ask Victoria during the assessment, or call (805) 970-2936.
How fast does Victoria reply to a text?
Right away, at any hour, once texting is switched on for your number.
How is this different from an auto-reply text?
An auto-reply sends the same message to every text, like “Thanks, we'll get back to you,” and the real answer still waits for you. Victoria reads each text, answers the question from your setup and books the job, then sends you a summary.
What does it cost?
Text answering comes along with your calls, email, website chat and DMs, all answered by Victoria. The free 2-minute assessment works out your price from your calls. If you're not happy in the first 30 days, we refund your first monthly payment.
Will customers know they're texting with an AI?
Yes, if they ask. Victoria texts with your business name, and when someone asks who they're texting with, she says she's an AI assistant.
More questions (5)Fewer questions
Does it work in Spanish?
Yes. When a customer texts in Spanish, Victoria replies in Spanish, and she switches if they do.
Which number do customers text?
A registered local business number that Victoria answers. On the setup call we look at your phone setup, the number your customers text today and where its registration stands.
What if a text is urgent?
Your urgent-call rules work on calls, so Victoria asks anyone with something urgent to call. When they do, she answers and puts the call through to you if it matches your rules.
Will it book into my scheduling software?
Bookings made by text land in your calendar like any other appointment. Google Calendar, Outlook, Calendly, Square, Jobber, Housecall Pro, Mindbody, Open Dental and Buildium connect directly; anything else we check on the setup call.
What does setup take from me?
One setup call with Nathaniel, after the free 2-minute assessment: your hours, the jobs Victoria can book, your urgent-call rules and the answers you want her to give. Victoria answers your calls once setup is done, and texting follows once the carriers approve your number.
The details
In short
Business texting with AI means an AI assistant answers the texts (SMS) customers send your business number, the way a text answering service would, but right away and at any hour.
Cloud Conquer AI's is Victoria, an AI receptionist who replies day or night, in English or Spanish, answers their questions, books the job into your calendar and sends you a summary of the conversation.
She's the same Victoria who answers your calls, email, website chat and social messages, working from the same setup, so a customer gets the same answers however they reach you.
You set her up with Nathaniel Ross, who founded Cloud Conquer AI and runs it from Santa Barbara, starting with the free 2-minute assessment.
What happens when a customer texts your business
- A customer texts your business number: a question, a price check or a request for a time.
- Victoria replies right away with your business name, at any hour.
- She answers from what you loaded at setup: your services, hours, service area, and the prices or ranges you choose to share.
- When they're ready, she offers open times, books the job into your calendar and confirms it by text.
- If it's urgent, she asks them to call, so your urgent-call rules can ring you.
- You get a summary of the conversation and anything she booked.
Why customers text instead of calling
A text fits where a call doesn't: on a job site, in a waiting room, at a desk at work or on a break. Customers send it when they think of it and read your answer when they have a minute.
It also leaves a written record on both sides: the time you offered, the address they gave, the price range you shared.
When the answer comes back right away instead of hours later, the customer has no reason to text the next business while they wait.
Who it's for
Any business whose customers would rather text than call: salons and barbers booking appointments, auto shops getting quote requests and “can you fit me in today?” texts, property managers hearing from tenants, and service businesses where the owner works with their hands all day.
Industry guides
Your texting number and its registration
Victoria texts from a registered local business number.
U.S. carriers require local 10-digit numbers that send automated business texts to be registered under a program called A2P 10DLC, and they filter or block texts from numbers that aren't.
Registration can take from about a week to two or three weeks (Twilio).
On the setup call we look at your phone setup and the number your customers text today, and plan your texting number around it.
Victoria answers your calls from the first week; texting switches on when the registration clears.
Compared with your other options
- Answering texts yourself: free, and it works when you can reply before the customer texts someone else.
- A basic auto-reply: one canned message for every text, often included with a phone app; the real answer still waits for you.
- A shared inbox app: puts every text in one place for your staff to answer; someone still has to be free to reply.
- Victoria: replies right away, answers questions from your setup, books the job and sends you a summary. Texting is answered along with your calls, email, website chat and DMs.
By Nathaniel Ross, founder · Updated
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