Follow Up Consults

Follow up on consultations with a simple check-in to show you care about the patient's decision.

You've seen it happen: a patient comes in for a consultation, seems interested, but doesn't schedule a follow-up appointment. You wonder if they're still considering your services or if they've gone elsewhere.

• To improve your follow-up process, start by reviewing your consultation notes to refresh your memory on each patient's concerns and questions.
• Next, send a brief, non-committal email or text to check in and offer additional information if needed.
• Finally, have your staff make a phone call a week or two later to answer any remaining questions and discuss next steps.

You can track the effectiveness of your follow-up efforts by monitoring your consultation-to-appointment conversion rate. Victoria, our AI receptionist, can help you identify patterns in patient responses and suggest personalized follow-up approaches, allowing you to refine your strategy and build stronger relationships with your patients.